Frequently Asked Questions (FAQ)
How do I track my shipment?
Once your order is successfully placed with HRT Auto Shop, our customer care team will provide images of the part being prepared for shipment along with the tracking ID. The part will only be shipped after you verify and approve it.
What are the payment options?
We accept multiple payment methods to make your purchase convenient and secure. Payments can be made via Visa, MasterCard, Discover, Zelle, Wire Transfer, Google Pay, Apple Pay, or an authorized check for phone orders. All online transactions are processed through a secured payment gateway system for maximum protection.
What is your return policy?
We offer a standard 60-day warranty on all orders (except on cylinder heads). Easy returns and refunds are part of our hassle-free process. Please review our Warranty Policy for full details.
Do you offer discounts?
Yes. HRT Auto Shop provides seasonal discounts on select engines, transmissions, and parts in our inventory. Be sure to check back regularly or sign up for updates.
When will I get my order?
Most orders ship within 24–48 hours after verification. Delivery times are typically 7–10 business days, but may vary due to factors such as weather conditions, freight terminal delays, or carrier availability.
What kinds of engines and transmissions do you sell?
We carry a wide range of tested OEM engines and transmissions, including gasoline, diesel, and even select electric options. Our inventory covers nearly every year, make, and model.
Will the engine I purchase fit my vehicle?
Yes. We ensure that you only receive an engine that is a precise match for your vehicle’s year, make, and model.
Do your engines come with warranties?
Yes. All engines come with a standard 60-day warranty. Extended warranties ranging from 6–12 months are available upon request. Please contact our support team for details.
Are engines tested for quality before shipping?
Absolutely. Every engine we sell undergoes a thorough inspection and testing process by certified experts. This includes compression tests, noise tests, smoke checks, and oil leakage evaluations. Only Grade A engines are sold.
How will my engine arrive?
Your engine is securely shrink-wrapped, mounted on a 3×3 pallet, and drained of all fluids before shipping. We ship via trusted carriers such as FedEx, R&L, XPO, YRC, and others.
What comes with my used engine?
Our used engines generally include:
Engine Block
Cylinder Heads
Head Gasket
Intake & Exhaust Manifolds
Timing Cover
Oil Pan
Pistons & Crankshaft
(Accessories such as alternators, starters, and power steering pumps are not guaranteed unless purchased separately.)
What are OEM auto parts?
OEM stands for Original Equipment Manufacturer. OEM auto parts are genuine, factory-produced components made specifically for your vehicle’s make and model, ensuring the best fit and performance.